Returns Policy

1. Return Window

You may request a return within 7 days of the delivery date. The 7-day window begins on the date the carrier marks the package as delivered. Returns requested after the 7-day window will not be accepted. See our Refund Policy for refund processing timelines.

2. Eligible Items

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. All product tags, inserts, and accessories must be included. Items must be free of odors, stains, pet hair, and other signs of use. We reserve the right to refuse returns that do not meet these criteria.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable: (a) pillows that have been opened or removed from their original packaging; (b) mattress toppers that have been used, unrolled, or expanded; (c) sleep masks that have been worn; (d) bedding sets that have been washed or slept in; (e) gift cards; (f) final sale or clearance items; and (g) items purchased as "open box" or "final sale."

4. Return Process

To initiate a return, log into your account, go to your order history, and select the item(s) you wish to return. Alternatively, contact us at [email protected] with your order number and the reason for the return. We will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.

5. Return Labels

We provide prepaid return shipping labels for eligible returns. The cost of the return label ($7.95) will be deducted from your refund. If you choose to use your own shipping method, you are responsible for the package until it reaches our facility. We recommend using a trackable shipping service.

6. Exchange Process

To exchange an item for a different size, color, or product, follow the return process above and place a new order for the desired item. This ensures the fastest processing. If the new item is lower in price, the difference will be refunded per our Refund Policy. If the new item is higher in price, the difference will be charged to your original payment method.

7. High-Value Items

Orders containing items valued at $500 or more require shipping insurance for returns. We will provide an insured return label at no additional cost for these items. High-value returns must be shipped in their original packaging with all accessories. If a high-value item is damaged during return shipping due to improper packaging, the refund may be reduced accordingly.

8. Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within 48 hours of delivery by emailing [email protected] with your order number and photos of the damage. We will arrange for a replacement or full refund at no cost to you. Items reported as damaged after 48 hours of delivery will be evaluated on a case-by-case basis and may be subject to the standard return process.

9. Restocking Fees

A restocking fee of 15% applies to returns of mattress toppers and bedding sets that are returned in resalable condition. The restocking fee is deducted from your refund amount. No restocking fee applies to damaged, defective, or incorrectly shipped items.

10. International Returns

Because we ship only within the United States, international returns are not applicable. If you forwarded a package to an international address and wish to return it, you are responsible for shipping the item back to our U.S. facility at your own expense. Original shipping charges are non-refundable.

11. Refund Timing

Once we receive and inspect your returned item, we will process your refund within 3–5 business days. Refunds are issued to the original payment method and may take an additional 5–10 business days to appear on your statement. See our Refund Policy for full details.

12. Contact Us

If you have questions about returns, please contact us:

Email: [email protected]