Warranty Policy

1. Warranty Coverage

JANI ZORVEX provides the following limited warranties on our products, commencing from the date of purchase:

• Mattress Toppers — 1 year
• Pillows — 1 year
• Weighted Blankets — 1 year
• Bedding Sets — 30 days
• Sleep Masks — 30 days
• Sleep Accessories — 1 year

This warranty covers manufacturing defects in materials and workmanship under normal use conditions.

2. Non-Transferable

This warranty is non-transferable and applies only to the original purchaser who bought the product directly from JANI ZORVEX or an authorized retailer. Proof of purchase from JANI ZORVEX is required for all warranty claims. Products purchased from third-party sellers, unauthorized resellers, or second-hand markets are not covered.

3. Proof of Purchase

All warranty claims require proof of purchase in the form of an order number, purchase receipt, or order confirmation email from JANI ZORVEX. Without valid proof of purchase, warranty claims cannot be processed. The purchase date on the order confirmation establishes the start of the warranty period.

4. Warranty Exclusions

This warranty does not cover: (a) normal wear and tear; (b) damage caused by misuse, abuse, negligence, or improper care; (c) damage from unauthorized repairs or modifications; (d) damage from stains, spills, or exposure to moisture not consistent with product care instructions; (e) changes in firmness, color, or texture that occur naturally over time; (f) damage from improper cleaning methods; (g) damage during shipping (covered separately under our Returns Policy); (h) preferences regarding firmness, comfort, or fit that are not defects; or (i) commercial use of products designed for residential use.

5. Remedies

If a valid warranty claim is approved, JANI ZORVEX will, at its sole discretion, provide one of the following remedies: (a) Repair the defective product; (b) Replace the defective product with the same or a comparable product; or (c) Refund the original purchase price. The remedy chosen is at JANI ZORVEX's discretion based on the nature of the defect and product availability.

6. Claim Process

To file a warranty claim, contact us at [email protected] with the following information: (a) your order number; (b) a description of the defect; (c) clear photos or videos showing the defect; and (d) your shipping address. We will review your claim within 5 business days and provide instructions for next steps. Approved warranty claims require the defective product to be returned to JANI ZORVEX before a replacement or refund is issued, unless we instruct otherwise.

7. Shipping for Warranty Claims

If your warranty claim is approved, JANI ZORVEX will cover the cost of shipping the replacement product to you. You are responsible for shipping the defective product back to us unless we provide a prepaid return label. Replacement products are shipped via standard shipping within the United States.

8. Limitation of Warranty

This warranty is in lieu of all other warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. JANI ZORVEX's total liability under this warranty shall not exceed the original purchase price of the product. This warranty gives you specific legal rights, and you may have additional rights that vary by state.

9. Governing Law

This warranty shall be governed by and construed in accordance with the laws of the State of Utah, United States of America. Any disputes arising under this warranty shall be resolved in accordance with the dispute resolution and arbitration provisions set forth in our Terms of Service.

10. Contact Us

If you have questions about our warranty, please contact us:

Email: [email protected]